FAQ – EIKI MATJAR

What is Eiki Matjar?
Eiki Matjar is a Moroccan online store specialized in anime merchandise.
Do you deliver all over Morocco?
Yes, we deliver to all cities in Morocco.
How long does delivery take?
Delivery usually takes 2 to 5 business days.
Can I return a product?
Returns are accepted within 7 days in original condition.
How can I contact you?
Email: eikimatjar@gmail.com
Instagram: instagram.com/eikimatjar
ما هو إيكي متجر؟
إيكي متجر هو متجر مغربي متخصص في منتجات الأنمي.
هل تقومون بالتوصيل لكل مدن المغرب؟
نعم، نقوم بالتوصيل لجميع مدن المغرب.
كم مدة التوصيل؟
مدة التوصيل من 2 إلى 5 أيام عمل.
هل يمكنني إرجاع المنتج؟
نعم، يمكن الإرجاع خلال 7 أيام.
كيف أتواصل معكم؟
البريد: eikimatjar@gmail.com
إنستغرام: instagram.com/eikimatjar
Qu’est-ce que Eiki Matjar ?
Eiki Matjar est une boutique marocaine spécialisée dans les produits d’anime.
Livrez-vous dans tout le Maroc ?
Oui, nous livrons dans toutes les villes du Maroc.
Quel est le délai de livraison ?
La livraison prend généralement 2 à 5 jours ouvrables.
Puis-je retourner un produit ?
Retour accepté sous 7 jours si le produit est intact.
Comment vous contacter ?
Email : eikimatjar@gmail.com
Instagram : instagram.com/eikimatjar

Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

After sales

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.